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It’s not about the ROI. It’s about the WOW.

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Customers are always in search of a better solution, method, process or price. Most always they feel they know what’s available be it technology, technique or testimony. So to find better they need to find something different – what they did not know about before. When we look for stuff to buy we search for[…..]

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It Should Never Get Easy

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How to handle a poor performer who has to go . . . Insure that any employee who fails to meet expectations is advised at the earliest opportunity what they failed or how they fell short Share your observation of shortcoming or failure with HR and if appropriate another manager Record your observations about performance[…..]

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15 Jun 2017
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Meaningless Outcome Defined Planning

Can we quit the obnoxious and meaningless characterization of desired results masquerading as an action plan? Think about how often a leader, when asked for plan details, replies with some description of a favorable outcome without ever describing how that might come about. If you can’t remember one, just google about any political press conference.[…..]

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23 May 2017
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Is Your Lexicon Lacking?

“You know, really I mean that like wow, it’s tougher to say like what you really mean.” Sound familiar? Is this you? Is it me? Have you noticed that speech patterns tend to deteriorate over time? Listen carefully to others. You’ll notice we all have patterns of nonsensical expression. For some it’s LIKE – a[…..]

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08 May 2017
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Phobias, Fears and Unicorns

If you want to vilify someone just tack on a phobia label. These days fear of anything makes us the villain, the bad actor, the malevolent one. Leaders, whether elected, chosen or self appointed, demonize fear as a tonic to assuage the masses of every threat. It’s meant to dull us down to a state of[…..]

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24 Apr 2017
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Different Is Better

If you’re looking for better start first with different. In culture of professed accomplishment, we’re bombarded daily with messages of superiority that lack identifying substance. Companies proclaim they are better. They provide superior customer service. Their product is highest quality. Words, hollow words. Regardless of how loudly you shout – shoppers, customers and purchasers won’t[…..]

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10 Apr 2017
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Hyping Millennials

I’m about to scream if I read or hear another nonsensical diatribe of meaningless kerfuffle about how Millennials are generationally unique in human history. According to the ‘experts’ and pundits this group of young people see life from an entirely different historical perspective. Let’s see, they are smarter, more computer savvy, more collaborative and intrinsically[…..]