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It’s not about the ROI. It’s about the WOW.

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Customers are always in search of a better solution, method, process or price. Most always they feel they know what’s available be it technology, technique or testimony. So to find better they need to find something different – what they did not know about before. When we look for stuff to buy we search for[…..]

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It Should Never Get Easy

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How to handle a poor performer who has to go . . . Insure that any employee who fails to meet expectations is advised at the earliest opportunity what they failed or how they fell short Share your observation of shortcoming or failure with HR and if appropriate another manager Record your observations about performance[…..]

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25 Sep 2017
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Take a Flood Insurance Lesson from HAZMON

Houston is amazingly flat, with high ground existing mostly on freeway interchanges. On top of that, add three bayous and at least two rivers that drain state-sized basins through the city and surrounding residential communities.  When it rains in Southeast Texas the water flows toward Galveston Bay, and a few times each year at least[…..]

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21 Sep 2017
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What About Ethics?

Ethics are a set of standards which define correct or desired behavior. That’s an easy definition to state but in practice a hard concept to embrace.  The word is worn like the proverbial cheap suit and bandied about by those whose behavior makes most of us shudder.  Hard to define, ethical behavior is something most[…..]

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15 Sep 2017
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Don’t Tell People How to Give

It took me a few days to explain the patterns of rescue, giving and recovery observed recently with the devastations brought about by Harvey. Stories in social media and news reporting abounded with individuals pitching in from the get-go. The rescues began almost within minutes. The nation watched video of the Cajun Navy, boat owners[…..]

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05 Sep 2017
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Spies, Lies & Negotiations

Go watch “Bridge of Spies” starring Tom Hanks. Forget the popcorn. Get a pen and pad to take notes. This is the best video training on negotiation I’ve seen in years. Here are my notes on the movie. Always be prepared to walk away. Make sure the other side knows that you will. This one[…..]

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24 Aug 2017
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There’s No Such Thing As Two Identical SCADA Systems

Stroll through your local Ford dealership and look at the rows of F150’s, America’s most produced vehicle. Ford sold 820,799 in 2016.   Find two that are EXACTLY alike. I mean same EVERYTHING. Find two so alike the invoices are identical. Betcha can’t.   Same thing is true of industrial add-ons like the SCADA systems[…..]